As dental office designers we really believe every dental office deserves a great front desk. After all, this is the first thing patients and guests see when they walk into the practice. In addition to the awesome dental office design and snazzy desk, patients and guests should be greeted with a big, bright smile and a warm and friendly greeting by the Concierge that is seated there. That’s right; we’re big on the concept of receptionist as concierge. Consequently, the concierge’s desk needs to reflect the importance of this role in welcoming patients and making them feel comfortable – think luxury hotel and spa and not institutional office.
Get your concierge out from behind a large, imposing counter and especially out from behind glass and let them interact with the patients. There are many creative ways to design a dental office that still permits the staff person to multitask and remain in compliance with HIPAA regulations. All it takes is a bit of thinking outside of the box and being willing to move away from the same ol’ – same ol’ of dental office reception areas.