Whenever we start a new design project we sit down with our client and spend time getting to know them. We want to learn what their likes and dislikes are. We are especially interested in learning what they feel works in their current environment and what doesn’t. We also spend time discussing what their dream dental office would look like if time, money, and space were no objects. We blue sky a little.
Throughout the design phase we regularly check back in with our clients to ask for feedback on concepts and designs we are considering. By gaining this interim feedback the design becomes a very collaborative process and the dental team becomes more intimately involved in shaping their future home.
When the project moves to the bid stage we sit with our clients during the contractor interview process. This is key to bringing our experience to the client and helping them in choosing a contractor that provides a best fit for their culture and the new office design. After all, we design and build dental offices every day. Most dentists and their teams will only do this once or twice during their entire career.
The construction phase is where good communication really shines and can mean the difference in a successful realization of the vision and an on-time and on-budget project and one that isn’t. A general contractor that communicates jobsite conditions daily and asks lots of clarifying questions saves everyone time and money. Regular communication between the design team and the general contractor can prevent unforeseen jobsite conditions from turning into problems and prevent unnecessary trips by the design team to the jobsite.
The only kind of communication we don’t like is too much communication between the laborers and the dental team. When the crew actually executing the design start interrupting the dental team with questions about why something is being done one way or another, this only serves to disrupt the dental team’s productivity, cause doubt about prior decisions they made, and result in confusion and frustration for all parties involved.
Modern technology makes frequent communication efficient and affordable. When contemplating a new dental office design project seek out a team that likes to talk. You’ll get a better design.